Support and Maintenance
We see ourselves as partners supporting our customers in classical project implementation as well as in subsequent service periods, thus mapping customer-specific and standardised support models. Our implemented support models comprise onsite approaches as well as classical ticket-based support concepts. We realise special customer requirements, such as language requirements, availabilities and response times, as well as role-based support models with various demands.
A significant element in the context of our support models is that we accompany our customers through the lifecycle of their applications. In the area of release management, we offer our customers numerous service packages.